These Terms and Conditions ("Terms") govern your use of the services provided by Global Luxury Travel LLC ("GLT," "we," "us," or "our") and your use of the website located at gltadvisory.com (the "Site"). By engaging our services or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our services or Site.
GLT is a private client travel advisory. We provide bespoke travel planning, itinerary design, booking coordination, supplier management, and ongoing travel support for our clients. Our services are advisory in nature. We act as your representative in coordinating with hotels, airlines, charter operators, ground transportation providers, and other travel suppliers ("Suppliers") but are not ourselves the provider of the underlying travel services.
GLT is an affiliate of In The Know Experiences, a member of the Global Travel Collection and Internova Travel Group. GLT operates under In The Know Experiences' California Seller of Travel registration.
Our services are available to individuals who are at least 18 years of age and who have the legal capacity to enter into binding agreements. By engaging our services, you represent that you meet these requirements.
When we book travel arrangements on your behalf, the contractual relationship for those arrangements is between you and the Supplier. Each Supplier has its own terms and conditions, cancellation policies, and liability limitations that apply to your booking. We will make reasonable efforts to communicate relevant Supplier terms to you, but you are responsible for reviewing and understanding the terms of each Supplier whose services you use.
GLT does not own, operate, or control any of the Suppliers whose services we arrange on your behalf. We are not responsible for any acts, omissions, delays, cancellations, overbookings, strikes, force majeure events, or any other irregularities that are beyond our direct control.
Advisory fees, planning fees, and payment terms will be outlined in your individual engagement agreement. Payments for travel arrangements are processed according to Supplier requirements and timelines. GLT may collect payments on behalf of Suppliers or direct you to pay Suppliers directly, depending on the arrangement.
You agree to pay all fees and costs associated with your engagement and travel arrangements in a timely manner. Late payments may result in cancellation of bookings by Suppliers, and GLT is not responsible for any losses resulting from late or failed payments.
Cancellation and change policies are determined by individual Suppliers. Some bookings may be non-refundable or subject to significant penalties. We will advise you of applicable cancellation terms at the time of booking, but you are responsible for understanding and accepting these terms before confirming any reservation.
If you request changes or cancellations after a booking has been confirmed, we will make reasonable efforts to accommodate your request, but we cannot guarantee that changes will be possible or that penalties will not apply. GLT is not responsible for any fees, penalties, or losses arising from cancellations or changes initiated by you or by Suppliers.
You are responsible for ensuring that you and all members of your traveling party hold valid passports, visas, health certificates, and any other documentation required for your itinerary. GLT may provide guidance on travel documentation requirements, but the ultimate responsibility for compliance rests with you.
We strongly recommend that you obtain comprehensive travel insurance covering trip cancellation, medical emergencies, evacuation, and personal liability for every journey. GLT is not responsible for any losses arising from inadequate insurance coverage or failure to obtain required travel documents.
GLT provides direct, personal communication with your advisor. By engaging our services, you consent to receive communications from us via email, phone, text message, and messaging platforms (including WhatsApp) in connection with your travel arrangements. You may opt out of non-essential communications at any time by contacting us directly.
All content on the Site, including text, design, graphics, logos, and the GLT brand identity, is the property of Global Luxury Travel LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any Site content without our prior written consent.
Custom itineraries, travel plans, and other documents prepared by GLT for your engagement are provided for your personal use only and may not be shared with or used by third parties, including other travel advisors or agencies, without our written permission.
Travel involves inherent risks. By engaging GLT and undertaking any travel we help arrange, you acknowledge and voluntarily assume all risks associated with travel, including but not limited to illness, injury, loss, theft, delay, property damage, and exposure to conditions in a destination that differ from those where you live.
All Suppliers are independent third parties. GLT acts solely as an advisor and intermediary that arranges services on your behalf. We are not the principal, operator, carrier, host, or provider of any travel service, and we are not a party to, and bear no responsibility under, any contract between you and a Supplier.
To the fullest extent permitted by law, GLT's total liability to you for any claims arising out of or related to our services shall not exceed the advisory fees paid by you to GLT in the twelve (12) months preceding the claim. GLT shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost enjoyment of travel, or emotional distress.
GLT does not accept liability for any injury, loss, damage, accident, delay, or expense arising from events beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government actions, epidemics, pandemics, natural disasters, weather events, mechanical failures, strikes, or insolvency of Suppliers.
GLT provides advisory and coordination services only. We do not warrant, guarantee, or insure the performance, quality, safety, or conduct of any Supplier, and we make no representations or warranties of any kind, express or implied, regarding any travel service. To the maximum extent permitted by law, the limitations in this section apply regardless of the form of action, whether in contract, tort, negligence, strict liability, or otherwise.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud, gross negligence, or willful misconduct, or, where applicable law so provides, for personal injury or death caused by negligence. Where any limitation in these Terms is found unenforceable, it shall be reduced to the minimum extent necessary to make it enforceable, and the remainder of these Terms shall continue in full force.
GLT shall not be liable for any failure or delay in performing its obligations, nor for any loss, damage, cost, or expense you incur, where such failure, delay, or loss arises from events or circumstances beyond our reasonable control. Such events include but are not limited to acts of God; natural disasters; severe weather; fire, flood, or earthquake; epidemic, pandemic, or public health emergency; war, invasion, hostilities, terrorism, or civil unrest; government action, border closure, travel restriction, or advisory; strike, labor dispute, or transportation disruption; Supplier insolvency or failure; utility, communication, or technology failure; and any other event that could not reasonably have been foreseen or prevented.
In the event of force majeure, you remain responsible for any cancellation charges, penalties, or non-refundable amounts imposed by Suppliers. GLT is under no obligation to refund any sums already paid to Suppliers on your behalf, and our role is limited to making reasonable efforts to assist you in recovering such amounts where Supplier terms permit.
You agree to indemnify and hold harmless Global Luxury Travel LLC, its members, officers, employees, advisors, contractors, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of our services, your travel arrangements, your violation of these Terms, or your violation of any third-party rights.
If a problem arises during your travel, you must notify GLT and the relevant Supplier immediately so that we have the opportunity to address it while you are still traveling. Many issues can only be resolved in real time, and failure to report a problem promptly may reduce or eliminate any remedy otherwise available to you.
Any formal complaint must be submitted to GLT in writing within thirty (30) days of the conclusion of your trip, with reasonable detail. We will acknowledge your complaint and work in good faith toward a resolution. Complaints relating to a Supplier's services remain subject to that Supplier's own complaint procedures, terms, and liability limitations.
To the maximum extent permitted by law, any claim arising out of or relating to these Terms or our services must be brought within twelve (12) months after the date on which the event giving rise to the claim occurred. Any claim not brought within this period is permanently barred.
Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our services, you acknowledge that you have read and understood our Privacy Policy.
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any dispute arising from or related to these Terms or our services shall be resolved in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of those courts.
Before commencing any formal proceeding, you agree to first contact GLT in writing and to attempt in good faith to resolve the matter informally for a period of at least thirty (30) days.
Severability. If any provision of these Terms is held invalid or unenforceable, that provision shall be limited or severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Entire Agreement. These Terms, together with any individual engagement agreement and our Privacy Policy, constitute the entire agreement between you and GLT and supersede all prior understandings. In the event of a conflict, your signed engagement agreement controls.
No Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations to an affiliate or successor.
Survival. Provisions that by their nature should survive termination, including assumption of risk, limitation of liability, indemnification, time limit for claims, and dispute resolution, shall survive.
We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be communicated to active clients directly. Continued use of our services following any update constitutes acceptance of the revised Terms.
Contact
For questions about these Terms:
tom@gltadvisory.com
Global Luxury Travel LLC
29160 Heathercliff Road, PO Box 4071
Malibu, California 90264